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eBiz online portal has been created as a one-stop-shop for convenient and efficient online G2B services for the business community. It has been envisioned as a means to reduce the complexity in obtaining information and services related to staring businesses in India, and dealing with licenses and permits across the business lifecycle.
Government of Odisha has integrated 15 services from the State and made it available on the eBiz online portal to enable hassle-free processes for the investors. 9 more services will be integrated soon and all registration, application, approval and renewal related services will be available on the portal for easy access by the investors.
The eBiz online portal allows the business user to choose type of industry through the ‘Guide Me’ Wizard. Based on the selection by a prospective investor, a customized detailed list of permits and licenses is generated which enables the investor to proceed with the required processes for setting up an industry.
The major function of the portal is to enable online services for the prospective investors. The portal allows the prospective investors to create a customized list of required permits and licenses and once the investor receives this list, they can go ahead and apply online for all the required licenses. Scanned copy of the required annexure can also be uploaded to the portal. To ensure no physical touch point requirement for the investors, the portal also has an integrated payment gateway. After the submission of the applications, the portal calculates the required fees to be paid by the investor for various clearances which can be paid online.
The portal not only ensures online application and payment, but also allows the investor to track the application status. This ensures a transparent framework for timeline delivery of services and allows the investor to know the updated status of the application vis-à-vis the timelines for approvals stipulated by the Government. The system sends e-mail and SMS alerts to the user on any change in the status of the application.
Another novel feature of the eBiz online portal is to connect the prospective investor with the concerned departments on a digital platform. This enables the investor to interact with the concerned departments and ensures swift resolution of issues for applications, if any. The system also allows submission of additional documents. Through this feature, the concerned department(s) can seek clarifications from the investor and receive immediate response leading of quick disposal of the applications.
On acceptance of an application, the investor can download online copy of approval, license, registration certificate or clearance letter. This feature ensures that the investor need not visit the various concerned Departments for any task and the complete end-to-end process is carried out without requirement of physical presence of the investor.
The following services of Government of Odisha concerning various approvals/clearances have already been integrated with the eBiz portal to ensure hassle-free services for the investors:
The following steps could be followed by an investor to submit any application through the eBiz portal: