Industries Department of the Government of Odisha has developed an online Single Window portal, GO SWIFT i.e. Government of Odisha – Single Window for Investor Facilitation & Tracking, to promote a conducive business environment through transparency and time-bound clearances .         

With the launch of GO SWIFT, the approval process for 34 services from 15 State government departments has been made online, including online application submission, payment, tracking and processing of applications. Going forward, more services will be progressively added to the portal. The Portal provides updated information relating to latest rules, policy initiatives and reforms undertaken by the Govt. of Odisha to facilitate and handhold the investors .

All existing technological applications of the Industries Department including GO PLUS, GO SMILE, GO CARE,  Automated Post Allotment Application, and State Project Monitoring Group portal have also been integrated with GO SWIFT. Access to all these services is now available through a single sign-on user credentials.  To facilitate tracking and monitoring of applications, GO SWIFT sends out SMS and e-mail notifications to the investors at critical stages of processing of applications.  The investors can also monitor the real-time status of their submitted applications through a Dashboard on the portal.

Further, a query management system has been integrated which mandates that any queries on an application shall be raised only once within 7 working days from the date of submission. The timelines mandated by Orissa Right to Public Services Act (ORTPSA 2012) have been mapped for each service to ensure that all approvals are delivered in a time bound manner to the investors. Once an application is approved, the investor can download the approval certificate online without any need to visit the concerned department.

Further, GO SWIFT also allows for incentive application, and sanction under the Industrial Policy Resolution of 2015. With the provision of Department Dashboards for senior government officials  on GO-SWIFT, officials can monitor all important details concerning each industrial unit in the State including status of approvals by various Departments, employment generated by the unit, grievance resolution and incentive disbursement.